Refund policy

Returns

• We accept returns within 30 days of delivery.

• Items must be unused, unopened, and in their original packaging to be eligible for a return.

• Due to the nature of skincare products, opened or used items cannot be returned for hygiene and safety reasons.

  Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable unless the return is due to our error (incorrect or damaged item)

    How to Start a Return

    Please contact us at phedera2025@gmail.com with:

    1. Your order number

    2. The item(s) you want to return

    3. Reason for the return

    4. Photos if the product arrived damaged or incorrect

    Our support team will respond with next steps.